If your jewelry breaks, don't worry! We're here to help. For any jewelry damaged during normal wear within the first 3 months, we offer free repairs. Simply email us at info@luisanajewelry.com with a detailed description and, if possible, a photo of the broken item.
For repairs needed after 3 months or for damage caused by extreme conditions, we will assess the repair and provide a quote, with fees starting at $25. Please note that shipping costs for returns are the responsibility of the customer, and we are not liable for damages or loss during return shipping.
Your jewelry is meant to be cherished for a lifetime. Whether it's a quick repair or maintenance, we're dedicated to ensuring your pieces stay as beautiful as the day you got them. Reach out to us, and we'll take care of the rest!