Jewelry Repair Service

Bring new life to your most cherished pieces

At LuisanaJewelry, we believe every piece of jewelry tells a story. Our repair service is designed to restore your jewelry with the same love and care it was originally crafted with.

How does it work?

  1. Repair request
    Fill out our online form and provide:
    • A detailed description of the damage
    • Type of metal (sterling silver or solid gold 10K,14K, 18K 0r 22K))
    • Dimensions of the piece
    • Ring size (if applicable)
    • At least 3 clear photos showing different angles of the damaged area
  2. Evaluation and estimate
    Once we receive your request, we’ll carefully review the information and send you a detailed estimate, along with instructions on how to ship your piece safely.
  3. Shipping your jewelry
    Pack your item following our guidelines to protect it during transit.
  4. Handcrafted repair
    When your piece arrives, we’ll perform a final inspection before starting the repair. Each piece is treated with the utmost care and attention to detail.
  5. Return shipping
    Once your jewelry is repaired, we’ll ship it back to you securely and in perfect condition.

Packing instructions

  • Gently clean the piece with a dry cloth
  • Place it in a small fabric or sealable plastic bag
  • Wrap the bag in bubble wrap or padding
  • Use a sturdy box for shipping
  • Include a note with your full name and request number

❗ Important Information

  • We currently accept only pieces without stones or gems.
  • We are not responsible for Lost or damage during transit.
  • The customer is responsible for the item until it arrives at our studio.

Questions?

We’re here to help! If you need assistance or have any questions, feel free to reach out via our contact form or email us directly at info@luisanajewelry.com.