Shipping policy

Shipping Policy

At Luisana Jewelry, we are dedicated to providing fast and reliable shipping for all our customers. Below you’ll find the details regarding our shipping options for Canada, the USA, and international orders.

Processing Times Before Shipping

At Luisana Jewelry, each piece is thoughtfully handmade in Montreal with care, precision, and attention to detail. Because our jewelry is crafted by hand, we follow a processing time of 1 to 15 business days before shipping your order. This timeframe ensures that every product meets our high standards for quality and craftsmanship.

We recommend placing your order ahead of time, especially for gifts or special occasions, to account for this handmade process. Please note that processing times do not include shipping time, which varies based on your location and selected shipping option.

Order Modifications

If you need to make changes to your order, please contact us at info@luisanajewelry.com before the order is shipped. Once the order has been shipped, we are unable to make any modifications.

Shipping to Canada & USA

  • Free Shipping:
    • Orders over $99 CAD qualify for free shipping.
    • Estimated delivery time: 3 to 9 business days.
  • Canada Post, UPS, and FedEx:
    • Shipping rates and delivery times are calculated at checkout based on your shipping address.

Delivery times may vary depending on the destination.

International Shipping

  • Canada Post, UPS, and FedEx:
    • Shipping rates and delivery times are calculated at checkout based on your shipping address.
    • Estimated delivery time: 6 to 10 business days

Delivery times may vary depending on the destination.

Important Notes

  • If you need your order expedited, please contact us at info@luisanajewelry.com, and we will do our best to accommodate your request.
  • Shipping times are estimates and may vary depending on your location and any potential delays from the carrier.
  • Once an order is marked as "Shipped," Luisana Jewelry is no longer responsible for any loss, theft, or delays.

Please double-check that the shipping address provided is correct. Luisana Jewelry is not responsible for any issues arising from incorrect shipping addresses provided by the customer. Any additional shipping costs due to incorrect addresses will be the customer's responsibility.

Customs Fees

Please note that international customers are responsible for any customs fees, import duties, or taxes that may apply to their shipment upon delivery.

Thank you for supporting handmade craftsmanship at Luisana Jewelry. ✨