Luisana Jewelry Return Policy: No Returns, Limited Exchanges
Return & Exchange Policy
At LuisanaJewelry we do not accept returns or offer refunds.
We may offer exchanges under limited circumstances. If an item is damaged as a result of quality in the next 30 days once received or got damaged during shipping, customers must e-mail their concern to info@luisanajewelry.com for an exchange. Items mailed back for exchange must be unworn, undamaged, and in their original packaging. Luisanajewelry reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
For order cancellation, the request must be emailed to info@luisanajewelry.com within 48 hours of placing the order.
If you need to make changes to your placed order, please contact nfo@luisanajewelry.com within 48 hours of placing the order
If you encounter an issue with your purchase, please reach out through our page, we will be happy to solve any problem that you have.
Once an order is placed in "In-transit" status, we no longer hold responsibility for that order and you must contact the shipping company directly for any lost or stolen packages. We are not obligated to replace/refund/provide store credit in the case of a lost or stolen package.